Customer Relationship Management

Production

Critical

Enterprise CRM system for customer management and sales tracking

Health Score

4/5

Overall application health

Uptime

99.95%

Last 30 days

Technical Debt

25%

Code quality issues

Last Release

2023-06-15

2023-09-30 next release

Application Details

Category

Core

Owner

Sales Department

Users

1,200+

Vendor

Salesforce

License

Enterprise

Support Level

Premium

Deployment

SaaS

Environment

Cloud

Instances

3 (Production, Staging, Dev)

Business Value

Strategic Alignment85%

Business Criticality90%

User Satisfaction75%

Process Coverage80%

Supported Business Capabilities

Customer Management

Managing customer information and relationships

Coverage:

95%

View Capability

Sales Pipeline Management

Managing sales opportunities and pipeline

Coverage:

90%

View Capability

Marketing Campaign Management

Planning and executing marketing campaigns

Coverage:

75%

View Capability

Customer Service

Managing customer inquiries and support tickets

Coverage:

85%

View Capability

Key Metrics

Active Users

950

Daily active users

Response Time

1.2s

Average page load time

Tickets Created

250/day

Average tickets created

Data Quality

92%

Data completeness score